Delete your account.

1. How to delete your account

You can use any of these three ways. You do not need to reinstall the app.

• In the Novaform Android app: open your account settings, choose Delete account, type DELETE and confirm.
• On this page: sign in to the Novaform website, then use Delete your account here below.
• By e-mail: write to support@novaform.pro from the e-mail address of your account, with the subject "Delete my Novaform account". We may ask you to confirm from that address before we delete anything.

2. Cancel your subscription first

Deleting your account does not cancel a subscription, because Google Play and our card processor Stripe bill it separately.

• Bought in the Android app (Google Play): cancel it in your Google Play subscriptions.
• Bought on the website (Stripe): before you delete, sign in and choose Manage web subscription in the section below. If your account is already deleted, e-mail support@novaform.pro from the same address and we will cancel it.

3. What we delete

• Your account: e-mail address, password (stored only as a salted hash) or the link to your Google sign-in, your plan status and the Stripe customer reference stored with it.
• Every sign-in session on every device, with its network address and browser type, and any unused login links. You are signed out everywhere.
• Your Terms acceptance records (version, time, app or browser, network address) and the request counters kept for your account and your e-mail address.
• The link between you and any report you sent about an image. The report itself stays without your name (see below).

Your uploaded photos and the results made from them are not stored on our servers after your result is returned (see the Privacy Policy), so there is nothing of them left to delete.

4. What we keep, and for how long

• Payment records: invoices and payment history of website subscriptions stay in our Stripe account, as long as Lithuanian accounting law requires. Google keeps its own records of Google Play purchases, and Stripe and Google keep their own records under their own privacy policies.
• Request counters tied to a network address (not to your account), used to stop bots and abuse: up to 2 days.
• Reports about images you sent: the tool, the reason and your note, never the image, no longer linked to you: up to 180 days.
• Support e-mails: as long as needed to handle your request.

5. Delete some data and keep your account

You can ask us to delete only part of your data, for example your Terms acceptance history, your request counters or the link to a report you sent, without closing your account. E-mail support@novaform.pro from the address of your account and say which data you want deleted. We confirm and complete the request within one month. Records the law requires us to keep, such as payment records, are kept as described in section 4.

6. Delete your account here

7. Contact

MB Makery (company code 307770736, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania) provides Novaform and is responsible for your data. Contact: support@novaform.pro. More about your rights is in the Privacy Policy.